Shipping policy

Thank you for shopping with Urbane Noir. We are committed to ensuring your order reaches you promptly and in perfect condition. Please review our shipping policy to understand how we handle the delivery of our products.

1. Processing Times

1.1 Order Processing:

  • Orders are processed Monday to Friday (excluding public holidays).
  • We aim to dispatch your order within 1-3 business days from the date of purchase.
  • During peak periods (e.g., holiday seasons), processing times may extend by an additional 1-2 business days.

1.2 Order Confirmation:

  • Once your order is placed, you will receive an email confirmation with your order details.
  • A shipping confirmation email, including tracking information, will be sent once your order is dispatched.

2. Shipping Options and Delivery Times

2.1 Domestic Shipping (Australia):

  • Standard Shipping: Delivery within 3-7 business days.
  • Express Shipping: Delivery within 1-3 business days.

2.2 International Shipping:

  • Standard International Shipping: Delivery within 7-14 business days.
  • Express International Shipping: Delivery within 3-7 business days.

Please note: Delivery times are estimates and may vary depending on your location and external factors, such as customs delays or public holidays.

3. Shipping Rates

Shipping rates are calculated at checkout based on the size, weight of your order, and the destination.

  • Free Shipping: For orders over AUD $150 (domestic) or AUD $250 (international).
  • Flat Rates: Flat-rate shipping options may apply to select regions.

4. Customs, Duties, and Taxes

4.1 International Orders:

  • For customers outside Australia, any customs duties, taxes, or import fees are the responsibility of the recipient.
  • These fees vary by country and are not included in the product or shipping costs.

4.2 Customs Delays:

  • International shipments may experience delays due to customs clearance. Urbane Noir is not responsible for these delays.

5. Order Tracking

5.1 All orders come with a tracking number, which will be provided in your shipping confirmation email.
5.2 You can track your order through our courier partner's website or contact us for assistance if you encounter issues.

6. Lost, Damaged, or Delayed Shipments

6.1 Lost Packages:

  • If your order does not arrive within the estimated delivery time, please contact us at care@urbanenoir.com. We will work with the courier to resolve the issue.

6.2 Damaged Items:

  • If your order arrives damaged, please notify us within 48 hours of delivery with photos of the damage. We will assess and resolve the issue promptly.

6.3 Delays:

  • Urbane Noir is not responsible for delays caused by external factors, such as customs clearance or courier disruptions.

7. Address Errors or Undeliverable Packages

7.1 Please ensure your shipping address is accurate and complete at the time of order placement.
7.2 If a package is returned due to an incorrect address, additional shipping charges may apply to resend the item.

8. Shipping Restrictions

8.1 We currently ship to most countries worldwide. However, some destinations may have restrictions due to local laws or courier limitations.
8.2 If your location is not available at checkout, please contact us to confirm shipping options.

9. Contact Us

For any shipping inquiries, please reach out to us at care@urbanenoir.com

Thank you for choosing Urbane Noir. We appreciate your support and will do our best to ensure a seamless delivery experience.